"I went to dinner with a friend to celebrate my new job. Unfortunately from start to end it was not a good experience. A waiter took our drinks order and part of our food order, my diet coke was flat and I asked him to change it which he did. I received a can instead which was warm and poured it into the glass of minimal ice and a thin slice of lemon, immediately the warm coke melted the ice and so the coke had no taste. I asked him what fish was in the Tandoori curry and he did not know, he stood there for a while then decided to go and ask, it was Tilapia. Then another waiter came over and asked to take our order, we told him that we had already given it to the other waiter, nevertheless we proceeded to repeat ourselves and he noted it on his I Pad. At this point we were confused and left wondering why the first waiter had not returned, it may be that he was new and confused himself, very strange. My friend ordered the prawn biriyani and okra curry, she said the biriyani was nice, but her okra skin was tough and inedible, she had to squeeze out the contents of it. My tilapia curry was very disappointing, there were very few pieces of fish in there and it was hot but very bland, my cauliflower curry had more taste than it. It was clear to me that their ingredients were far inferior than others I have visited, there was no authentic taste at all. Another negative was that one of the waiters welcomed 2 customers, and it seemed that one was celebrating a birthday, he may have known them from before because he spent plenty of time chatting to them but ignoring other customers, this is very unprofessional. I work in the hospitality industry and I would never spend a vast amount of my time speaking to just one table of customers. My advice to them would be to seek someone to train the staff professionally on their conduct and service, as it is all about the customer experience if they want them to return and write positive reviews. Also seek suppliers who can offer more quality products, prices to customers may have to increase but it will improve their reputation."
