Pubs • Beer • Mexican • Seafood
"Food was nicex I had the gnocchi which I enjoyed, however the girl in front of house duty was very un-enthusiatic and looked like she really didn’t want to be there. The first person your customers interact with should be welcoming and smiley and unfortunately this girl was not. She had long blondish hair which was half up and half down and curly. It started the meal off on a dampener which was a shame."
Sushi • Steak • British • Seafood
"We turned up for our reservation on a busy Friday only to be told that they had private parties booked and there was no table for us. They had left a message on our home phone but as we were away for the weekend we hadn’t received it. Our main issue was the offhand attitude of the staff who were rude and not at all helpful. Heard from another restaurant that they are closing in the New Year- good riddance!!"
Pub • Thai • Pizza • Pub Kitchen
"For such a lovely looking pub i am consistently disappointed in The Norbiton. I live just around the corner and have visited on a few occasions recently and the customer service is just awful. When it is quiet the staff make you feel invisible and a nuisance, when it’s busy they prioritise serving their friends. Tonight i was waiting at the bar for around 15 minutes as people who walked up behind me were being served first and eventually i just gave up and had my partner order instead as i was getting upset. I run a pub myself and would be embarrassed if my staff treated our customers like this. I can understand being understaffed but this is a recurring problem at the pub. The food and drinks are not good enough to warrant enduring this poor level of service. It’s a shame, we would rather walk to another pub further away for better service and better food."
