"My mum paid in full for gift vouchers for us in December 2022. Sadly we were not able to use them in 2023 as my Dad was very unwell so I had to spend most weekends travelling to look after him. I contacted them before the voucher expired and they agreed to extend the vouchers by three months, which I had presumed to be the end of March (they did not clarify so it was a little unclear). Fast forward to 19th March I had finally a window to go and I cleared diaries and arranged childcare, only to be told vouchers had expired and there were not willing to honour them. Very unkind and petty and terrible customer service. Also there is no way of talking to anyone, just answer phone and abrupt 'computer says no ' emails. Basically they have our money and I have received nothing in return despite trying. I run a small business and would never treat customers like this. Very disappointed."
