"I took my wife to Bath Christmas Market for her birthday. We agreed we would go somewhere nice for lunch. We are both on a fixed income being pensioners, and we saw they had a lunch menu £18.95 each. Reasonable for lunch and upscale enough for us to consider it a bit special. Booked my table for yesterday at 12.30. With the online booking, they ask you to confirm the menu you want and they then confirm. I could not complete the booking without picking a menu and chose the lunch one. Turned up to be told that the lunch menu was no longer available but replaced by a Festive Menu at £33 each. This was despite the restaurant sending an email 6 hours previously confirming the menu I had chosen. We could have afforded to eat off the festive or main menu but were disinclined because we consider this to be very sharp practice and, if we wanted to pay nearly £80 for lunch with drinks, we would have gone somewhere better. Why give the option of the menu when booking, confirming that it was available 6 hours prior to the visit and then make it unavailable? They knew we were coming on that day. Very disappointed in our treatment"
