The Duke Burger
No.1 Duke Street

No.1 Duke Street

1A Duke Street, TW9 1HP, Richmond Upon Thames, United Kingdom

Cafés • Kebab • Seafood • Fast Food


"I used to enjoy this restaurant as a peaceful retreat in the heart of the city and considered myself a regular customer, but unfortunately that is no longer the case. Upon arrival, I was greeted by a woman who was extremely rude and condescending simply because I was a mother with a stroller. It seemed that she was at a managerial level. She was very aggressive in her tone and complained about previous incidents with mother and baby groups and their strollers taking up too much space. This all happened before she even checked our reservation. It turned out that my friend had mistakenly booked for the following day, but she made me feel like I had come on the wrong day and tried to manipulate the situation. When I politely mentioned that I felt her tone was rude, especially since I didn't make the booking, she became even more patronizing and dismissive. It was a shame because the restaurant was almost empty with plenty of space available. I met up with my mom friends outside and we decided to go somewhere else where we were greeted with kindness and given our own space. It's unfortunate that this encounter was so unnecessary, but I wanted to warn other mothers that this woman was not supportive of mothers, so think twice before making a reservation. A mother with a stroller is already dealing with a lot, and even if there is limited space, kindness should still be shown."

The Duke

The Duke

48 Duke Road, TN37 7DN, Hastings, United Kingdom

Wine • Fish • Steak • Cheese


"This is the 2nd time I have visited The Duke and the experience this time was not as good. Unfortunately, the waiting staff seemed very disorganised and were not very attentive when taking the order. The cutlery, serviettes were not brought out all at once but they kept coming backwards and forwards. One of the party had the gnocchi and when the waiter asked if we wanted anything else, ie, sauces, etc, they requested some parmesan cheese. The waiter returned to say that we could have parmesan but there would be an extra charge of £1 ! I have never in all the times I have visited restaurants have been asked to pay extra for parmesan cheese. We then asked to speak to the manager, who came over and said she would have to speak to the chef as she was a temporary manager. I am not sure what that had to do with making a decision on whether or not we had to pay for the parmesan. I pointed out that a member of the party was having the fish chips but had requested at the time of ordering that they did not want the mushy peas or tartare sauce. We would certainly not have expected to receive a reduction in the price ! The temporary manager then said she did not want to argue about it so would bring a portion of parmesan for no extra cost. I was a bit annoyed as there should have not been any argument at all as surely a small grating of parmesan should be free anyway, or the price incorporated in the cost of the meal !"