"We arrived on time at 17:45 told all staff that we were going to a play, at 19:30. The service was slow, abominable totally unacceptable, resulting in us having to cancel desert, as we had to go. We told the staff this told them that we weren't paying the service charge. The restaurant wasn't overly busy at the time [as it only opened at 17:30], so it's difficult to pinpoint why service was so slow completely sub standard."
