"We went for afternoon tea on Christmas Eve and were very disappointed. The meal consisted of processed ham, processed cheese slices, puree, and egg mayonnaise. We were only offered a selection of frozen cakes, and had to ask for tea, which was not offered. The tea selection was also lacking. The atmosphere was not pleasant, with open crackers on the window bar and a pipe with a large hole in the curtain from previous guests. The carpet under our table was covered in debris from a previous party. We paid £15 per person for a meal that we could have bought for £3 from a supermarket. We have been meeting this family for seven years but will not be returning after this experience. The staff was unfriendly and the excuses from management were unacceptable. I will be reaching out personally via email to express my dissatisfaction. This was a major disappointment and we will not be recommending this restaurant."
