The Original
Havana's Burgers Shakes

Havana's Burgers Shakes

365 High Street, GL50 3HT, Cheltenham, United Kingdom

Kebab • Sushi • Mexican • European


"Ordered through Deliveroo at 6:20, estimated arrival was 7. Got to 7:15 so I phoned in and a woman told me it was on the way, while on the phone the delivery status changed to being delivered (obviously changed it whilst I was in the phone). I live 10 minutes away, got to 7:15 and still no food so rang back and the same woman said it’s 5 minutes away and promised that I would get a refund if it wasn’t, saying that it was because of traffic (new years day literally no traffic at all). I waited 10 and phoned back she said 2 minutes, at this point I’m annoyed and said she’s obviously lying and my son goes to bed soon so if it’s not on the way just tell me as I need to sort him something. She said it’s literally 2 minutes. I don’t believe her so I cook him something, gets to 8:15 and I phone to ask for a refund, a man answers and tells me the delivery driver had broke down, I said fair enough but I’ve been phoning you for an hour, it’s apparently been on the way for an hour so I think your lying either about my food being on the way at any point, or about how long you’ve known about the driver being broken down to try and keep my money. He says he’ll issue a refund, I thought that would be that but 2 hours later I check my Deliveroo account and see that no refund has been issued. I contact Deliveroo who sort it for me but also tell me that none of their drivers had broken down that evening. I made a complaint but doubt anything will happen. I’ve no idea why my food wasn’t delivered but being lied too for over an hour while I could’ve just ordered something else really peed me off."

Bennys BurgerTown

Bennys BurgerTown

4 Northam Road, Southampton, SO140PA, United Kingdom

Kebab • Mexican • European • Fast Food


"Wow, wow, wow what a bad bad place to order food from, I ordered a burger with no salad and sauce, chips and Mozzarella sticks, the food arrived after an hour later, chips are soggy, no crunch at all, felt more like a fruit winder, still burnt and black and still had the skin on them, the mozzarella sticks more like chewing a burnt tire, cold like they’ve been sat there for century’s, now the burger, as I opened the “gourmet” burger it was a big beef patty slapped on with salad and sauce witch I specifically said don’t put in it, so after calling them back asking for my money back continuously they would not give it back. Now I’m starving now just asking for a new plain burger they finally even agreed to that all because I said I’m putting in a complaint about them. Now I’m waiting for my burger I see them arrive I step outside and the furious driver forcibly nearly enters my house I had to lock the door bear in mind I’ve got 4 kids 1 disabled) I got back and have a look at my burger and the disgrace of a business ess have gave me the exactly the same burger salad and sauce even though the manager said he will make it himself which he obviously didn’t) now after calling them back and them answering and realising it was me they put down the phone and every time I try call them back they don’t answer, seriously do they call themselves a business because the only bit of business going on there is the crack feins that hang out outside the shop. Please someone needs to shut these down"