The Soho Full English (E) (G) (D) (Sd)
Balans Soho Society

Balans Soho Society

Unit 1034, Westfield Shopping Centre,, London, W127GA, W8 6SH, United Kingdom

Steak • Juice • Coffee • British


"We 've loved Balans for years and have made a point of visiting whenever we are in London. So I never thought I 'd write a negative review but unfortunately here it is. We were in for breakfast on Saturday and were very disappointed. There were issues (none major but nevertheless significant) with just about every item of food. When we were asked how the meal was I commented that we were very disappointed and that it wasn 't up to the usual standard. However the only response was 'I 'm sorry to hear that '. No questions were asked about why we were disappointed. No effort made to rectify the situation. Indeed the manager (who was on a stool at the bar when we came in) remained (on her perch) for the entire time we were there. We didn 't want much. We weren 't after any kind of compensation or recompense. We simply wanted to be respected as paying customers. In addition there were a large number of servers/waiters. Probably around five or six but they weren 't terribly attentive. They spent a lot of time chatting and certainly not checking on tables. As I didn 't recognise any of them I guess they are relatively new and still training, which is fair enough. But then the manager needs to be far more involved ensuring standards are maintained. We are back in London later in the week and (as I said) would normally be going to Balans, but now we really are not sure. With new places opening up all the time in Kensington I can see Balans really struggling which would be a great shame. But for now it isn 't anything like how it used to be and for us the joy of a meal at Balans has gone."