"To be very honest, my very first contact with the restaurant wasn't great, as I was refused the right to use the £25 that they took from my bank account (for an apparent and in effect no show booking to use against my bill when I was to eventually make a booking which left quite a bad taste in my mouth, as the person who I had been on the phone with lacked customer service skills and skill of negotiation and tact. I was close to taking it up with my bank but didn't need to in the end. Fast forward to manager emailing me to invite me to come and dine and for this to be used against my bill (the very thing I was trying to discuss and arrange with the person on the phone"
