"What a disaster! I booked a table through OpenTable for 8:30pm for a surprise Valentine's meal. After traveling almost an hour to get there, we arrived at the restaurant only to find it completely empty. I approached the bar and informed the barmaid about my reservation. She went to get the manager, but I overheard her mumbling to a colleague, 'oh, f#?k'. The manager, who was extremely arrogant, came out and told me that the kitchen was closed. I insisted that I had a reservation, and he asked if it was through OpenTable, to which I confirmed. He then arrogantly stated that he decided when to close the kitchen, blaming OpenTable for the issue. I argued that it was his responsibility to inform OpenTable if the kitchen was closed, especially since they were still taking bookings. My reservation was clearly on his list, as he showed me on his iPad. This ruined the one night my partner and I had planned to go out and have a good time. I will never use OpenTable again, nor will I ever visit The Hide at the Bull. "
