Bars • Fish • Steak • British
"I’ve never been so incensed. I reserved a table for six people for today at six. I received a confirmation from the WestRoom with a booking reference last year. We arrived and were met with an unapologetic and frankly rude “we don’t have that booking in our system and we have no space”. No effort was made to see what could be done. “Computer says no”. To be fair the serving staff were sorry, but the manager was awful. Her best attempt was to say “yes I can see your confirmation email, I can see your booking reference but we have no record of it so….” Shrugs shoulders. I planned this trip five months ago. I highly recommend that the owners look at their front of house training."
