Tuna And Cheese
West End

West End

United Kingdom, EH12 5AU, Edinburgh, City of

Meat • Steak • Cheese • Chicken


"We visited for a burger and fries on a voucher but that should not have affected the service we received. We arrived at the appointed time and waited at the deserted bar for a few minutes before a bar tender appeared looking as if he...had just left the gym complete with towel around his neck! He waived airily towards an array of empty tables. We ordered our drinks and chose our eats and these arrived in decent time. The burgers were delicious and filling and this was a major redeeming feature. However our enjoyment was hampered by two misbehaving children who were allowed by their parents -who were sitting at the far end of the bar to run riot, jumping on chairs, shouting to each other and messing about with the sauce sachets. I may be old fashioned but I would not have tolerated such disruptive behaviour from my children. The boy (aged about followed me into the gents and again I would never have led my child at that age go to the loo in a bar on his own. The kids managed to smear butter over one of the chairs. This was mentioned to a barmaid who had appeared together with the fact the the hand drier in the gents was broken. She seemed utterly disinterested. I had to wait while she messed about on the till to get my drinks bill which she managed to get wrong! Overall we were not made welcome. Not once did any of the staff engage with us or even break into a smile. No apology or thanks were forthcoming for any of our reported issues. It wasn't as if the place was busy. A course on customer relations is badly needed!"