"After reading numerous reviews on TripAdvisor, I made a reservation for dinner at Chez Mal, even though we were staying at Dakota. Upon arrival, our reservation was not found, but luckily there were available tables. There were issues with gas for the draught drinks and stock problems with bottled beer, so I had to settle for my third choice of drink. To make matters worse, my first choice for food was also unavailable. The waiter served our food with disdain and ignorance, which only made the situation worse. The final straw was when my wife's pasta was undercooked. We asked to speak to the Manager, who handled the situation professionally and gave us a full refund to make up for the disappointing evening. We ended up returning to Dakota, where they saved the last night of our holiday with excellent food, service, and going the extra mile."
