"Awful check in service. Receptionist was late off shift and showed her anger. Her words “ I’m due off but I’m going to do you a favour and check you in” After she was relieved our 2 rooms were allocated, 40 and 39, our teenage children next to us. Another receptionist pitched in that we can’t have 39 as it was allocated, same with next offer of room 32. My children ended up on the next floor down. Our restaurant bills were all messed up. On check out we were apparently under charged, and we were telephoned on our way home and told we needed to pay over the phone another £98. When we queried this, as this was wrong, it came down to around 50 and then further reduced because of all the mistakes to 20 something. I have been emailed to ask for payment and I’ve emailed back to get a fully itemised bill, of course 3 days later I have not received this. I’m not sure anyone there knows what they are doing. And one last thing, a barman refused to pour us a Guinness because he said he didn’t work on that bar and that we’d have to wait for the person who did. We ordered a pot of tea for 2 also and this was left on the bar and the lady serving shouted over for us to come and collect it. This is not service, this is shoddy mismanaged, under trained, under enthused and possibly under paid staff. A very poor experience Food drinks: Nothing to write home about. Breakfast was poor. Sausages not cooked, hash browns you could knock a nail in with, coffee cold, I could go on."
