"Took my friend out for her birthday, we arrived 10 minutes early and were told to wait by the bar. Our table was booked for 3.15 and we didn’t get seated until 3.20. Once seated we were left for 25 minutes before I had to call someone over to take our order. No one even came to ask for drinks. I’d understand if there was a lack of staff but the management were stood around chatting and the guy who was serving our section was busy. The food came which was great but again no one came back to check on us, we had an afternoon tea and the tea ran out after one cup each. Again I had to call someone over after trying to get someone’s attention. At this point I was embarrassed as I wanted a nice experience for my friend and it wasn’t, it was slow, messy and the staff were inattentive. My local Ivy in Cardiff has never ever given me an experience like this so I was upset that I didn’t just take my friend there. On a side note, I was told previously that the Ivy is a dog free zone they let a dog into the restaurant in someone’s pram so is this not a country wide rule? Overall I wouldn’t visit again, I’ll stick to my local Ivy. The staff were slow and nothing about the trip was worth the money or special."
