"When I booked this room several weeks ago, I had a very helpful and pleasant conversation with the owner and we were really looking forward to our visit as the reviews were so good. My husband and I tested positive for Covid yesterday and are unwell. I tried to ring this pub 10 times with no answer, emailed them and sent a message through Facebook to say that it was not appropriate for us to come as we were infectious. We had no response. I was not given the information that we had to cancel seven days prior to our stay or we would be charged. I was going to ask if we could change the date for when we were no longer infectious. The money was taken out of my account today, with no response to my email or message. I have just managed to get through to the pub to be told quite rudely we could not change the date and the money had been taken out today as we have not given 7 days notice. The lady I was speaking to repeated several times “There is no Covid” which we find bizarre. It is on the news several times a week and thousands people are in hospital with it. We understand that some pubs are in a precarious position, but to show some empathy of our situation would have been welcome, or even a pleasant apology that we could not have a refund which we would have understood. I have not been able to find any terms and conditions on their website."
