"Booked Koji for a date night, same day 30/08/23 but when I arrived the restaurant was closed, no notice online at all said it was closed even Google said it was open usual hours somehow it was actually booked for 06/09/23 which I don’t understand how but ok I’ll take partial blame for that, so we unfortunately had to go to eat somewhere else which was fine but I had tried to call the restaurant to cancel my reservation on multiple days didn’t get no answer so I thought nothing of it (you can book online but can’t cancel online even by text they tell you that) so I was then charged £70 on 10/09/23 for I guess missing my booking? Which also online it says nothing about charges for missing reservations. I find this extremely distasteful considering I had tried multiple times to cancel my reservation, was told online that the restaurant was open when it clearly wasn’t was somehow forced to book a date I definitely didn’t wish to attend (I still don’t see how as the dates are completely different and would be easily noticeable whilst booking that it was the wrong date) extremely poor online booking service considering and I’d say £70 is a lot just for a reservation (which I had tried to cancel with no success) complete money grab, I’ll take slight blame for booking the wrong date but definitely a terrible service as they gave me no chance to cancel mislead me saying the restaurant was open on a day it wasn’t which was a waste of time and money as we had come from Streatham just to try Koji"
