"The venue is lovely, the music was great and the food was exceptional, however we had a few issues with the service. Firstly, our waiter disappeared after bringing us some of our food and never came back. When I queried it with another member of staff (after waving wildly several times at other staff), he laughed and said oh well you have a new one now . For the prices you pay in a premium venue, this is not good enough. I would have expected a handover before he left. I made him reduce the standard tip from 15% to less than that, as I was not impressed. Secondly, he failed to mention that if you order 4 or 5 things, they all come at the same time and don 't fit on the table, so they nearly knocked our wine off the table trying to squeeze everything in. I would have ordered in batches of 2-3 things if I had been alerted. Lastly, the chairs are also extremely uncomfortable, but when I asked for a small cushion, they didn 't have anything available."
