Phone: +441913848974
Address: Market Square, DH1 3NP, County Durham, United Kingdom
City: County Durham
Dishes: 6
Reviews: 3167
Website: http://www.bellsfishshop.co.uk
"We had just dropped our daughter off in Durham city for an evening out with her friends. We decided to treat ourselves to a chippy tea at Bells having recently had another very good experience in the restaurant. We were attended to immediately by Sarah who led us to a suitable table and took our drinks order straightaway. She was extremely courteous and polite throughout our visit, never stopped smiling and we noticed everybody getting the same level of service. My wife ordered Fish and Chips and I ordered Steak Pie and Chips. There was delay though because I had ordered pie, but….Sarah knew this , came to us, and apologised explains that the pie took a bit longer to cook than the readily available Fish. What particularly impressed u# though was that when our meals arrived, Sarah , showing great awareness, offered us complimentary hot drinks knowing that we were almost out of liquid refreshment! SO NICE to see pro active service, rather than waiting for a response to a potential complaint! As a footnote, the Fish was excellent, the home made pie exceptional, and the portion sizes very generous. We concluded our visit with some friendly banter with Sarah, and left with big smiles on out faces and full stomachs! Well done Bells and very well done Sarah!"
All prices are estimates.