Phone: +393888386695
Address: Via Rocca Brancaleone, 35, 48121 Ravenna, Italy, RAVENNA
City: RAVENNA
Menu Dishes: 2
Reviews: 2690
"Slow service, arrogant staff (cassiere in particular), agreed menu not respected. Booked well in advance for a group of 20 people and agreed a fixed menu with pinsa, beer and water at a discounted price. We arrive and beer is not there, the alternatives offered are chardonnay wine and spritz. Meanwhile we ask to start having water and pine. The water was not fresh, the pineapple does not come. Let's raise. Slowly comes the pinsa, good. There is neither the spritz nor the chardonnay. We raise again, while waiting we drink hot water (in the meantime spend another half an hour). At that point it turns out that not even Chardonnay is there and they offer us an alternative wine, which frankly was really bad, and yet we also make this go well. The time comes to pay for an agreed menu that has not been respected, for terrible wine and for hot water. And here the arrogance of those who managed the case has arrived at the highest levels: no separate accounts even with fixed price equal for all (and there is but there is way and way of saying things), incompetence in communication and zero recognition of the numerous sins of the evening, that the restaurateurs who know how to do their work consider and grant for this a certain greater courtesy and perhaps also excuses for managing the evening. The work of the restaurateur is an art that is practiced with people, here not even remotely considered. We will never return again, even for hot water, slow service, unexisting agreed beer replaced with poor wine, but especially for the arrogance with which we were treated. The customers who come for the very suggestive place, but of suggestive places are happy to find others."
All prices are estimates on menu.