Phone: +441242529989
Address: 31 41 The Promenade, Cheltenham, United Kingdom
City: Cheltenham
Dishes: 35
Reviews: 5532
"We used to dine at this restaurant frequently and enjoyed the great food, child-friendly environment, quick and friendly staff, and good value. However, during our recent visit on Mother's Day, my wife arrived before me and struggled to get a pram through the door while the manager watched without offering assistance. When we tried to order, we were informed that half of the menu items were already sold out. My wife's filet steak arrived overcooked despite ordering it medium, and when she brought this up to the server, they just shrugged it off. The service was slow and lacking attentiveness throughout the meal. To top it off, we found errors on the bill before payment, adding to our disappointment. It seems like there may have been a change in management leading to a decline in the quality of both the service and food. Overall, our experience left us feeling let down and we won't be returning in the future. It's disheartening to see a once great restaurant go downhill, especially on a special occasion."
All prices are estimates.