Phone: +441384376637
Address: 199 Hagley Road, Dudley, United Kingdom
City: Dudley
Dishes: 3
Reviews: 1136
Website: http://www.greeneking-pubs.co.uk/pubs/west-midlands/crabmill/
"Party of 15 booked for festive menu on Boxing Day. We tried to cancel the booking to party of 13 as 2 elderly family members were ill. Tried for 2 weeks prior but no one answered the phone! 10 of the 13 diners on the day found the food to be of extremely poor quality (3 course menu and at least 2 courses were really bad, poor turkey (looked and felt wet) and salmon quality (had a funny taste and texture), not to mention steak was more fat and grizzle than steak. Asked if the Manager would come and speak to us as we were not happy, but alas, no, she couldn’t see us as she was too busy! Also told we had to pay £20 for the 2 diners who didn’t arrive (even though they did not answer phone when we tried to cancel for 2 diners 2 weeks earlier)!! All in all, the worst place we have ever been to (and we eat out quite often). Spoilt a family Boxing Day. After a discussion with the waiter telling of our dissatisfaction at the food and the fact the manager would not come and see us, he agreed to pay us £70 (our deposit) back. Still had to pay over £200 though for the food that we could not eat!! The very worst. Whole family disgusted and disappointed with the food and the way this was dealt with. We can now see the reason why there was hardly any cars on the car park and why no one else was eating in there at the time we were there TRULY TERRIBLE IN EVERY WAY. Please do not give this place your money."
All prices are estimates.