Aviemore
Charcoal Aviemore

Charcoal Aviemore

1, Station Square, Grampian Rd, Aviemore PH22 1PD, UK, United Kingdom

Food • Seafood • Fast Food • Establishment


"We arrived for lunch at the opening time of 1 pm, only to be told that the staff hadn’t shown up yet by a very apologetic waitress. We decided to get some drinks and wait for the staff as we wanted to try this new restaurant in the heart of Aviemore. The waitress was so good and apologised at least three times before the staff finally rolled up 35 minutes later. The business seemed to lose a lot of customers when they were told there were no staff. We placed our orders, two chicken tikka and two chicken shish. So the staff arrived around 1.35 and seemed in no rush to get started. No manager came over to speak to us at any moment. Amazingly after only 10 minutes, we received our order; how long does it take to fire up a charcoal grill? Did we just get reheats from the previous day? The waiter did not utter a word to us, and I felt he was annoyed at us for coming to the restaurant. The food was edible but so plain for an Indian, and the chicken was very dry. The chicken shish was just pieces of dry plain chicken with a side salad and a tiny pot of sauce with hardly any flavour. The chicken tikka again had minimal flavour and only had five small pieces of chicken swimming in a large pot of sauce. No one came to ask if we enjoyed our meal, no one apologised for our 35-minute wait, and we received no discount or additional extras to make up for it. We left £90 worse off and felt very ripped off. I get that staff can be late due to unforeseen circumstances, but to give us subpar food, no apology, no recompense, we will never return. Give the waitress a raise; she was the only one with any sense of how to run a business."