Bath and North East Somerset
Aqua Walcot Street

Aqua Walcot Street

88 Walcot Street, BA1 5BD, Bath and North East Somerset, United Kingdom

Pizza • Cafés • Steak • Seafood


"I booked in summer for a hen party meal for in March (we are not local and relied on trip advisor reviews to inform my choice). A week beforehand I was ask to submit preorders, which I did via email. There was...confusion and no response initially from Aqua but once they’d asked me to resend the preorders on a new email thread it was fine. When we arrived, our table was in the left in a cubby hole on an oval table- very social but bench seat in awful condition and desperate need of repair. It’s right by the door too so it got really cold as lots of guests waiting to be seated with front door wide open (we shut it a few times but it didn’t last). The service was absolutely shocking. It took minutes to receive our first round of drinks cocktails, soft drink and a bottle of wine). One of the drinks was forgotten but this drink then took another minutes to arrive despite multiple prompts to staff (this left one of us without a drink for an hour and ten minutes. The starters arrived an hour after our table booking. They were nice although calamari was like rubber bands! We ordered another round of drinks after starters which arrived minutes later (just before the main courses) at this point we had been at our table for over hours. The main meals overall were poor. The cod meals were good. The duck meals were very fatty and meat was very chewy. The chicken was over cooked and dry. Another table were very rude and had a huge argument in the restaurant and the poor staff were working hard despite a clear staff shortage and lack of ability to keep up with all the tables. We didn’t have a chance to complain/ send food back as the staff were too run off their feet to cope with more complaints. Our deserts were forgotten about despite our preorders. Once prompted, they arrived at our table at (table booked for We didn’t order more drinks as they were taking too long which meant we missed our first booked venue after the restaurant meal. A massive shame as this experience put a dampener on the night and you only get one hen celebration. Eliza is an absolutely incredible waitress and she was our saving grace. She was incredibly apologetic and worked so so hard to try and give us a good experience and provide good service for us despite being continually let down by her colleagues. This waitress really deserves a mention as she is the most hardworking and sincere waitress any of us have ever met. She is an absolute diamond in the rough. We wouldn’t return to this restaurant."

The Courtyard Cafe

The Courtyard Cafe

3 Lilliput Court, BA1 1NX, Bath and North East Somerset, United Kingdom

Cafés • Coffee • Seafood • European


"We thought in the first instance the place seemed lovely, we sat outside, we were extremely disappointed to experience very rude and appalling customer service when it came to paying...we were not aware that they put a service charge onto the bill...we were still talking and not ready to leave when the waitress was hovering over our table and took my husbands card that was on top of the receipt without permission and proceeded to tap the card device when I looked over to see in disbelief she had tapped the machine...I also noticed the extra amount on there I challenged her asking what this was and she said it was a service charge shown on the receipt. I proceeded to explain she shouldn't have just took my husbands card and paid without asking, she kept coming back with it was on the receipt not recognising the assumption we hadn't actually noticed and to not to just pick up the card and pay. She went inside to sort a refund so I thought but as I walked inside to the toilet, I overheard the other waitress on the phone to the manager as I gathered saying we had the receipt for over 5 minutes which I said was incorrect and they were missing the point that you don't just pick up someones card and proceed to pay without asking...they were very rude and offered no apology, just plonked the change onto the table (wouldn't refund back onto the card it was paid on) we won't be going back there again!"