Bedford
Blue Orchid Thai

Blue Orchid Thai

27 Shakespeare Road, MK40 2ED, Bedford, United Kingdom

Cafés • Pizza • Asiatic • Mexican


"To put the scenario in context……..we have just returned from travelling overseas for my husbands 70th birthday holiday and I had promised him a Thai meal Thai food is a favourite of ours) when we returned…so I booked The Blue Orchid at the Verve hotel. We arrived and the place was absolutely empty. We were shown to the only table which had menus on it. We knew what we wanted as we had looked at the menu online earlier in the day. We ordered Set Menu A and two diet cokes and some prawn crackers. The starters arrived and after eating a few bits of battered vegetables, I managed to get the attention of the waitress and asked to see the menu again so we knew what we were eating, because I was pretty certain it said satay chicken and tiger prawns. The menu came back and I asked what we had been served because it had no resemblance to the menu description. The waitress apologised and said she had thought we had said Set Menu B …we said categorically not we had clearly said A. The waitress went to get her senior and we repeated the problem. The senior member of staff assured us we would get Set A main courses. The original waitress apologised again and I pointed out that menu A&B had the same starters and she said that the chef had misheard her and cooked menu D starters which were all vegetarian. She then asked which of the A starters we would still like. We agreed we’d like the tiger prawns and chicken satay served with the main course. Some time later the main course was delivered by the original waitress and her senior. I asked her senior where the main course tiger prawns were and what was the food on the table because once again it resembled nothing like what we had ordered. She said she would go and ask the chef and off she went. We divided the rice in half and ate the starter prawns and satay which were cold…at which point the other waitress disappeared….we waited a while for someone to return and then we started eating the duck and chicken. After a while I called out was someone going to come and talk to us about the food. The senior waitress and the original waitress returned and said they would make an adjustment to the bill. I said that wasn’t acceptable as we had deliberately chosen that menu to eat prawns and because it had no chilli. I asked to speak to the manager. When he arrived he went into a tirade saying he wouldn’t have his staff shouted at or spoken to the way we had spoken to them….we had been in normal voice and very polite, considering they had completely ruined my husbands birthday meal. The manager was shouting at us “did we want the meal removed and set meal A cooked for us yes or no “ he kept repeating “yes or no”. My husband, a quiet man, told him we wanted him to listen to our complaint and explain why we had been assured we would get Menu A after the starter mixup and we were still not served what we had ordered. The manager didn’t reply he constantly interrupted and spoke over us and I told him at least twice to stop being so rude to us both…he still kept shouting “Do you want this replaced with menu A, yes or no” We finally said no. I said, I no longer wanted to eat as I was very upset and I apologised to my husband for his disastrous 70th birthday meal. The manager said we needn’t pay for the meal….as if that made it OK. He then stormed off. I put £10 on the table to pay for our drinks and the prawn crackers which were the only thing we had which we had actually ordered. The waitress said we didn’t need to. But I left it there. As we went past reception I waited for the manager to finish booking 3 people in and told him I had left £10 to pay for the drinks and crackers, and that his behaviour was an absolute disgrace. We were absolutely amazed at this shameful behaviour of the manager. The waitresses had had polite and civil conversation and we had been polite in return..if telling someone that it was unacceptable to continuously serve food completely different from what has been ordered is being rude, I wonder how one can convey the situation to the staff…neither me or my husband shouted or raised our voices but the manager didn’t even ask us what the problem was he just steamed into us…..this establishment doesn’t deserve to be in business if this is how it’s managed…it’s no wonder it was completely empty in its restaurant. I can honestly say we will never be going again neither will any of our family or friends."

Sundaes Gelato Bedford

Sundaes Gelato Bedford

58 High Street, Bedford, MK401NT, United Kingdom

Cafés • Mexican • Asiatic • Fast Food


"Shocking customer service. I went here with my sister yesterday as she had vouchers for there. After we walked through the door, we waited because we are unaware of whether to just take a seat or someone will show us to a seat. So we...asked a lady who was stood by the counter and she sharply said take a menu and sit down . We found a seat and took a look at the Broad menu.. I choose the brownie boom crepe but I wanted strawberries instead of bananas and my sister went for the velvet milk chocolate crepe. I went to the till to order for us and told the lady serving that we had a pound off voucher when you spend I told her what I wanted and she put it through but then told me that I can use their free hot drinks deal if I'm buying a crepe which effectively saves less than the voucher I have which I didn't want. I wanted to use my voucher so I respectively declined and used the voucher I wanted to use. Then the senior member of staff came over and said I should have the brownie delight crepe which is exactly what I want. I told her that the reason I didn't choose that one is because it has white chocolate whereas the brownie boom has milk chocolate. I told them I don't like milk chocolate. Then she said they will swap white for milk chocolate. But that's exactly the same as swapping banana for strawberry. What's the difference?! Hot drinks arrived.. My cappuccino didn't have chocolate on top which I thought was odd as I never requested for none. And my sisters tea came with an espresso cup full of milk which was impossible to pour! A lady brought my crepe to the table and told me that they accidentally put white chocolate on my crepe and then put milk on top to disguise it. I told them again that I don't like white chocolate so I won't accept it, meaning that have to make me a new crepe..she was clearly annoyed and threw the whole thing in the bin.. Then within seconds a new crepe arrived with my correct order but the lady practically threw it on the table and just walked away, not even an apology.. Talk about rude. And when my sister's finally came, they didn't even tell her what it was and just put it down and left!!! Attractive crepes however they were stone cold! Obviously aren't made fresh.. Very disappointing. Would not recommend anybody going here.. Stay clear!"

The King's Arms

The King's Arms

31 The Green, Cardington, Bedford MK44 3SP, United Kingdom

Pub • Cakes • British • Vegetarian


"Sunday roast lunch on 29 July. Interior decor is nicely done, but the food was a great disappointment. I had roast pork, my partner had roast beef. The pork was OK, three small slices, not brilliant but acceptable, but the vegetables were unbelievably dreadful. The roast potatoes were white and soggy, the half parsnip equally so, and the cabbage was almost raw, more stalk than leaf. I asked for replacement potatoes, which were at least browned, but equally soggy, as if they'd been microwaved, not roasted. My partner's roast beef was also OK, not great, but same problems with the vegetables. Also, his plate of food was only lukewarm, almost cold. Regarding the drinks, my partner had asked for a large glass of dry house wine at £5.90. However, we were charged for the Pinot at £7.45. When we queried this with the waitress, she said the house wine wasn't dry, so she'd served the Pinot without any prior discussion or agreement. The service was acceptable, although we waited over 10 minutes for our first drink even though there was only one other table occupied in the restaurant, as we'd booked early at 12.15pm. We complained to the manager, who was apologetic and generous in the settlement of our bill. He offered a return meal, but we won't be going back. A roast dinner must be one of the easiest dishes to do well. It's hard to understand how this restaurant managed to get it so wrong."

Quay

Quay

19 Castle Lane, MK40 3NT, Bedford, United Kingdom

Steak • Grill • Seafood • British


"For starters, we had half a dozen Colchester oysters served naturale with mignonette, lemon, Tobasco and a smoky chilli jam. Oysters aren’t something I eat too often, but are still something I enjoy and know about. The oysters tasted fresh, they were meaty and delicious, not overly salty no complaints there. All the oysters I’ve ever had, were served on ice so as to keep them fresh and cold, these were just sat on the plate, which was a little disappointing, but it didn’t take away from the experience much. We also had 3 small ‘nibble plates’ whitebait with peri peri sauce and roasted garlic aioli, chicken skewer with warm peanut relish, and sea salted flat breads with houmous and aubergine compote. The whitebait were delicious, with a good dusting and tasty condiments. The flatbreads were good and crispy with equally tasty condiments. But the star of the starters was the chicken skewer, perfectly cooked and marinated, and the peanut relish was exquisite. For the main course we had a sirloin steak (medium rare), a ribeye (medium) and a seafood grill platter (not pictured). Both steaks were cooked perfectly to taste, tender and with excellent accompanying sides compliments to the chef. The seafood platter was lovely with good variety and every component cooked well, we were even offered some bread to mop up the mussel liquor. By this point we were already very impressed. We had room for desserts! With a slice of New York style cheesecake and stewed berries, you can’t go wrong. The poached caramel pear with chocolate sauce was sweet and refreshing. But the star dessert really was the sticky toffee pudding! With a rich toffee sauce, moist and tender cake and vanilla ice cream, it was an experience in itself. The pudding was perfectly rich, you could taste the dates and paired with the ice cream well. Finally, the service. Having read a few negative comments regarding the service, I was a little apprehensive at first. This was soon put to rest as the staff couldn’t do more to accommodate us, asking how the food was at the right intervals, offering additional drinks and breads, we were very happy! Overall, I would highly recommend paying Quay a visit, it will not disappoint!"

Shortstown Food Bedford

Shortstown Food Bedford

Beauvais Square,, Bedford, MK420GE, MK42 0GE, United Kingdom

Food • Fish • Lunch • British


"Since the recent change of Menu I decided to visit and try out as I am a fan of burger and wings. I ordered a portion of Buffalo Wings, a halloumi burger and garlic fries. This came to approx £17 which I felt was on the high side. This was on a Friday night and the store was moderately busy, order took about 10 mins to prepare for collection despite ordering online. Of 5 or 6 members of staff only 3 or 4 seemed to actually be working. The wings were tasty and hot but £6.99 for 6 wings when the wings aren't overly big and only had drumlets, no winglets. The burger had a good amount of halloumi, fresh salad and chilli jam but still somehow felt dry and cooled down quickly. The burger was £6.50 and came without fries. Finally the fries, by the time they'd been transported a short distance home they'd cooled gone soggy. The garlic turned out to be garlic granules/salt. Portion size was good but definitely felt overall the burgers could include fries with them. To conclude it feels the change in menu has become overpriced for what is provided, an example is 6 onion rings for £4, the same price for 6 chicken strips, they've lost the appeal of a nice proper crispy chip going over to fries and the pricing will reduce regular customer's. I understand times are tough in this industry with the current events at time of writing and wonder if the rent and other costs are taking toll."