"We booked a table on Father’s Day for 13, a large booking and a busy day, I very much appreciate that. We were separated on to two tables next to each other in an L-shape, which was fine but quite squashed. After sitting down for...around 20-30 minutes we asked if would order a drink (the earlier members of our party did have theirs). Then we asked if we could see a menu and after another long wait they got round to taking our orders. Our booking was for 3pm and we didn’t get our starters until 4.50pm! When we asked when they were coming, the children were extremely hungry and unsettled by this point, we were told a few minutes,no apology. After the starter, my 86 year old nan had to leave she had had enough of waiting, it was too noisy in there for her (the music was so loud we couldn’t hear each other speak across the tables) and it was claustrophobic for her with the squashed in tables. We waited a while longer for our main and the food was mainly all great. My paella was delicious but the nachos were lacking in cheese for my taste! Instead of ordering dessert, we had all had enough of waiting around, we paid up and had dessert at home. I think the experience could have been improved if there was more communication or apology from the staff. There wasn’t any ‘sorry you have waited so long’ or ‘sorry for the delay’. In fact when we asked how long it was going to be the response was quite abrupt. They are clearly overworked and definitely need more staff on these busier days. I think it would be fine for a date night or dinner with friends when you can enjoy the lively atmosphere but for a family meal, definitely not and we will never be returning."
