Camden
Shakespeares Head

Shakespeares Head

64-68 Kingsway, WC2B 6AH, Camden, United Kingdom

Meat • Steak • Pizza • Burgers


"Still no answer to the email sent on June 11th to the email address given to me by bar manager in regard to being over charged. To whom it may concern, I am writing to you as advised by the bar manager at The Shakespeares Head, Holborn on Wednseday night 31st of May, regarding a matter of an error in payment on the night. I went to the bar on three ocassions but noticed after the third time, that I had four charges on my online bank statement. I immediately brought this to the attention of the bar manager, who after a brief conversation advised me to write to yourselves using this email address. I have since been on to my bank to check details and can give you times and the order of drinks I asked for, as follows, At 17.39 I ordered a pint of Helles Belles and was charged £5.49 At 18.45 I ordered a pint of Guinness, a pint of Bud and a pint of San Miguel and was charged £16.75 At 21.18 I was charged £8.75 for something I didn't order and then a minute later, At 21.19 I was charged £12.06 for 1/2 Bud, 1/2 Guinness and a Pint of San Miguel which I had ordered. I believe I was charged in error for somebody else's order, by a member of staff passing me a card machine and then as I my drinks were served I was charged again, for the drinks I actually ordered. At the time it happened i didn't question it as I assumed my first tap had not gone through, as this does happen from time to time but on my way back to the table with my drinks I thought i should check. This is when my online account showed two seperate transactions. I then asked at the bar to speak to somebody about this matter. Please could this be looked into and a refund for the amount of £8.75 of which is the error in question. Regards, Mr. Aidan Daley"

Searcys

Searcys

Upper Concourse, Camden, United Kingdom, N1C 4

Full • Steak • Seafood • British


"Went for the Sunday Jazz Feast bottomless brunch. We don’t drink so we enquired about non alcoholic options. Was pleasantly surprised that they offered a just bottomless food option where we could order drinks separately. Felt like this was a good start, but that was probably the only good surprise we experienced. We were quite disappointed that there were no oysters despite all the PR and reviews saying unlimited oysters. All over IG and Tik Tok it’s reviews about oysters, so that was disappointing. Felt that there were not a huge amount of options for seafood and starters/salads. The roasts looked good but found the meat was seasoned very heavily with salt. The gravy/jus was very watery. Must say the carver was very friendly though! Most of the other hot food (sausages with mash, chicken, risotto) were cold and looked unappetising due to looking dry and congealed. I understand it’s difficult on a buffet to keep things looking fresh but the temperature of the hot food was just too cold. Also not sure why they felt the need to slice the sausages in half? Dessert selection was also very limited and the cheese selection placed on the same table which had a very overwhelming smell. Definitely put me off, I didn’t eat any desserts. Service wise I noticed the tables around us were getting a good level of service, having their bottomless drinks topped up regularly. Maybe it was because we were just ordering our drinks separately and were not consuming alcohol I felt like we didn’t get the same attentive service. Waiters were having conversations with other guests and tables and we barely got a sideways glance. Took ages for us to get someone’s attention to order more drinks, get a top up of water etc. I was tempted to try to ask if I could order oysters but couldn’t get the attention of a waiter so just gave up. Even asking for the bill took longer than needed. Being busy we wanted to free up our table promptly for them. On our departure we barely got a thank you for paying nor a goodbye. Overall feel a bit underwhelmed and slightly cheated that one of the star attractions of this brunch buffet was oysters that weren’t even there. But the contrast in service to other tables and us was what really made this a sour experience. Although vastly more expensive, will probably stick to The Ned or even something like Nobu Shoreditch bottomless brunch."