"Visited today Sunday August 2020. Fully appreciate the Covid-19 implications on businesses but now that many are operating once more, we thought we would give our custom at this important time for re-emerging businesses. However, having frequented this establishment many, many times over many years, we were extremely disappointed and shocked at both the lack of customer service and the poor quality/poor value for money and meagre portions. £5.95 for a standard tuna-mayo sandwich is shocking value for money. My wife and I both had the quiche with a side-salad which was more akin to a garnish! My stilton broccoli quiche was flavourless and was a child's portion (as was my wife's). We made the mistake of ordering dessert to cheer ourselves up. My wife described her Victoria sponge as bread like heavy (the exact opposite to what a V.S. should of course be). I chose a fruit scone which was devoid of fruit. Annoyingly, the scone was heated up, rendering it claggy and plastic like and again without flavour and the tiny single butter portion barely sufficed. You win some, you lose some but we are totally perplexed that a business, whose priority should be to ensure repeat business, is serving up food that is inferior to that which it used to provide in the not so distant past, where the quiche was to die for and was accompanied by a wonderful and generous multi-ingredient salad. A warm welcome and some friendly interaction with the customer is also a prerequisite for any business, something that was sadly lacking at this establishment today. Needless to say, we will take our custom elsewhere on our continued frequent visits to Dedham, where I'm sure it will be more appreciated."
