"I have returned to this place about four times and always loved and liked it. They have a great menu, great cakes which are being produced by them and not bought or delivered. Even the coffee is very good, especially the latte macchiato and my...favorite cake being the MarzipanCake with white creamy inside. Hmmm... But, when it comes to service, something seems to not be insync here. Even if place is not that crowded, service crowd seems to be acting like a bunch of headless chicken. You got your menu on the table, if you got one that quick, so you are ready to order. You have to raise all your hands and even bring some mannequin hands with you to get their attention. I was lucky, they asked me if I was ready to order. I was, my friend was not. So to order again took ages, I grew years older. When we ordered, we were lucky. But minutes later and after I received my entree, soup, we were told that my friends main dish was sold out, so he had to order something else. I specifically asked to get our main dish together, so we could eat together, and having to ask that question was totally out of place, but I had to. When we finished our lunch, we wanted to order cake. So here we go again. We were served by three different waiters, so no one was solely responsible for our table and oh, I forgot, when we received our main dish, it was being brought to two neighboring tables where all denied having ordered it, then I noticed it was our order and told her so. Her answer: oh, that is not the right table number. As if I was interested in that too much information! I must admit, it was a holiday, October and the place was full, but still it could be well organized. But it was not. Then, to order cake, you have to go to the counter to order your cake, they give you a little paper with your order number and you sit down, the waiter brings it to you. Okay, teh counter was full of walkin people who wanted to buy cake. So you had to stand in line with them and it was really crowded. Instead of telling the waiter what cake you like, you had to go though this. I received my two papers, sat down, and waited...while our cakes were waiting at the counter to be served, I was looking right at them. minutes later I asked the waiter if we could now have our cakes. Now I must say...I don´t want to be BOSS in that cafe! I see exactly what is going wrong and how a good place can be run down by bad service, but I have no saying in changing that. I can only watch and see how things change to worse even though it takes so little to change it. Being concentrated at work would be a start, not thinking of how stressful your job is right now and loosing your head about it another, dividing up tables to staff and having clear responsibilities another. Things that might make life easier. Instead one young new waiter took our order, another older lady brought it to other tables, yet another came to bring the bill, which was not automatically printed because our orders got mixed up with our neighboring tables, so we had to repeat all we had manually. But to do so we had to wait for the lady to come back, because once I started, she left without saying going back to teh counter and then yet another, the young guy, came to calculate our bill. What a mess! And NOT a pleasant experience, YET STILL I LOVE THAT PLACE! It is still cozy, and nice, and the food is good, and so are the cakes. But to get all this, you must really have nerves of steel! Sadly"
