"I really want to give this cafe 5/5 because the staff are wonderful, the food is usually great, and the vegan options are varied and delicious. However, today, I ordered a vegan cheese toastie and my partner ordered dairy cheese toastie. These were served to us, vegan first and dairy second the waitress made it clear that the supposedly vegan one was served to me. But, I got halfway through mine before realising it was dairy cheese. I checked my partner’s sandwich to discover his was the vegan one. You can tell by the smell and texture, but I had been so hungry I’d wolfed it down without checking. The staff were really apologetic and refunded my order. I was relieved that they seemed to understand how upsetting it was for me. That afternoon, I had stomach cramps, vomited at work, and had to go home early. I hadn’t eaten dairy in years, so my stomach was really upset. Sadly, I can’t say I’m planning to revisit any time soon. Just really disappointed, it seemed like an honest mistake, but it’s the kind of error that can be easily avoided, and it’s made me very unwell. If I had an allergy rather than an intolerance, this could have been much worse. I won’t give up on the cafe, as any independent local which caters to vegans is worth supporting in my book, but due to this traumatic experience I will be giving it a wide birth for a while."
