"Myself and two friends retired) who lunch out quite often, were recommended the White Hart at Heywood. The food was lovely, couldn't fault it. Unfortunately, one of the bar staff/waitress had a really bad attitude! We'd ordered the food, and drinks. She didn't ask if we wanted ice in the drinks, she should have asked, not everyone likes ice in their drinks), but loaded it in anyway. I asked her politely could she take the ice out of the glass..she proceeded to throw the contents of the glass away, including the orange slice and didnt replace it. Ok fine..wish I'd have not bothered, and just tipped the ice onto the carpet under the table! We had ordered the offer of lunch meal and a drink, and pudding at £2 if wanted. No complaints about the food, it was lovely. We went back to the bar to order a pudd at £2 part of the offer), this person charged us the full price. When I queried it, she said we should have ordered the pudding at the time of ordering food. Well who knows if they are going to have a pudding right away? She knew full well we had the lunch offer, but still charged us full price. Not everyone knows if they will be too full to order pudding, but the offer should be there anyway. When I pointed this out, she then absolutely banged out the till and reduced the charge to the offer, stating she didnt have to do this, but was doing us a favour! She had a sour bad attitude from when we first came in, maybe got out of bed the wrong side, or someone had upset her. This is not good customer service. Dont work in a job like this if you cant hack it. We actually checked the menuand showed it to her when leaving, and said it doesnt state anywhere on that menu you had to order the pudding with the food. She said it was policy there, but in our experience if you wish to order the offer of pudding, you wait to see if you are too full to fit it in, and then decide. This happens everywhere we have been. Her attitude was bad. The other waitresses who served the meal were lovely, no complaints about them. Safe to say although the food was really good..we wlll not be returning this pub restaurant again....."
