Serris
Ristorante Del Arte

Ristorante Del Arte

14, Cours du Danube | Central Commercial Val D'Europe, 77700 Serris, Marne-la-Vallee, France

Pizza • Glace • Pâtes • Italien


"Ignored my food allergy despite making it very clear. If you can't cater for allergies then you shouldn't be serving food. Should have read the reviews before going in. Took us ages to make an order, kept constantly ignoring us.. we should have left at that point. I asked for salmon pasta with red sauce, not white sauce because I'm lactose intolerant.. I made it v v clear and the waiter acknowledged my intolerance. I am severely intolerant and just some dairy might cause severe stomach upset. We were a party of 8, and everyone got his order, mine came 45 min late, after everyone had finished their food.. I thought that was because they were making sure it has no dairy.. after I had finished half my plate my wife noticed that the pasta sauce was pink rather than red.. I unfortunately hasn't noticed. We searched for someone to ask whether this sauce had dairy, but no one around to ask , so my wife went to speak to the waiters, asked them if there was dairy in the plate. Their answer was we don't know.. we r busy.. nothing we can do.. she explained it was an allergy and it's a serious issue, we need to know.. their answer was the chef made plenty of plates today, know way to know. Only after insisting on speaking to the manager did we then know that it contained cream. They cancelled our bill in return but doesn't really make up for it. Had horrible stomach cramps all night, when we were meant to be going to Disney the next morning."