Solihull

Solihull is a charming town known for its lush parks and historic architecture; typical foods include British classics like fish and chips, and local pubs often serve Sunday roasts and meat pies.

The Tea Room Solihull

The Tea Room Solihull

Regency Hotel, Solihull, United Kingdom

Cakes • British • Sandwiches • Vegetarian


"Bought an afternoon tea for two for my mother in law for Christmas. The voucher is valid until November this year. As she has a heart condition and is very worried about visiting anywhere I contacted the restaurant to explain and see if, like all other places I know, they are extending their vouchers by the length of time they have been closed as I was concerned she was not going to be well enough in time and was unable to use her voucher when she was well. I was told the only vouchers that are being extended are those that expired during lockdown. I explained once again and asked if they could escalate it to the manager who simply said she can have a take away afternoon tea. I explained it was booked so she could experience the full afternoon tea in a lovely room and was told they are only extending vouchers that expire up to September (contradicting what they said before). I explained again why and they still simply do not care. The manager even replied let me know the date you want to come and I will book you in, clearly ignoring the fact that I wrote and said she had a heart condition and could not come. I only get a reply when I’ve chased them too, that’s locally and the Head Office. It’s the first time I’ve bought a Laura Ashley voucher and will be my last. I bought it believing there would be great service there. If dealing with them on this is anything to go by the service will be very lacking"