St Edmundsbury
The Lounge

The Lounge

2 Hatter Street, St Edmundsbury, United Kingdom, IP33 1LZ

Coffee • Cheese • Panini • Asiatic


"My second visit here: The positives are that it is a good location in town, staff very friendly and welcoming, seating comfortable. There is also an outside area which in the warmer weather is lovely and they do really great milkshakes here. The negatives are that the food is hit and miss and can sometimes be small in portion size, a bit sloppy. It’s your basic “sandwich and crisps” style place for a high price. Dogs are allowed inside which would usually be ok, but the fact they have carpet on the restaurant floor screams poor hygiene. I visited today and there were two dogs, one of which was scratching every five mins and I just kept thinking how many fleas and dried dog drool is in this carpet. The dog then jumped up at my table and started trying to eat my food. I also found it very off putting that free tap water is in a rather limescaly jug which is kept on the same table as the dog biscuits and the dog bowl. Again not very hygiene. The windows could do with a good clean and the vents are quite blocked. I also wasn’t impressed that there were also screaming children running across the sofas which didn’t seem to bother staff and again considering others will have to eat there afterwards was quite off putting. There was another table with another child repeatedly banging something on the table for about ten mins which was clearly causing a nuisance to others and again staff were not concerned. This is more a place families with young kids and Dogs who just want a quick bite, and not a place to come if you want a hearty lunch in a peaceful setting. Would I come here again? If grabbing a quick milkshake on the way past maybe but otherwise probably not."

Valley Connection Indian Cuisine

Valley Connection Indian Cuisine

42 Churchgate St, IP33 1RG, St Edmundsbury, United Kingdom

Kebab • Pizza • Asiatic • Mexican


"This is a spacious, light and airy, air-conditioned restaurant, with a welcoming interior. The restaurant and its tables were laid out nicely and we were greeted on arrival.The establishment was well staffed, and the waiters were attentive but not intrusive.The menu offers a nice and interesting choice of food, and we were spoilt for choice. The meals we chose were served hot, well presented and delicious.However, three service issues marred our visit.One of the side dishes we ordered was not served with everything else when our meal was delivered, and this was clearly unnoticed until we had to ask for it. Yes, the side dish then appeared, but it was served several minutes after we had started to eat our meal and did not accompany our initial tastings.We both ordered a dessert, the choice being made from the typical list of pre-prepared and frozen ice cream dishes typically offered by Indian restaurants. We each chose differently. One dessert was served quite a long way ahead of the other and had started to thaw pending the delivery of the second. How hard can it be to serve two ice cream frozen dishes together?Lastly, when our itemised bill was presented to us, it was completely accurate save for a final entry listing a bottle of Rioja wine costing the best part of We had not ordered a bottle of wine, no wine had been served and we had not consumed anything more than beer, prosecco, and water. When this discrepancy was queried, the offending item was removed, and the bill was corrected.Apologies, such as they were, were mumbled and did not come across as at all sincere.The restaurant was well staffed, not especially busy and the staff did not appear to be under any pressure. How can such simple service mistakes occur?Wisely, we were not solicited to offer a service gratuity when we settled the bill.The restaurant was good and the food excellent. The service was wanting. On balance the former slightly outweighs the latter and we are prepared, in due course, to give the restaurant a second chance rather than boycott it completely."

Full House Oriental Buffet

Full House Oriental Buffet

3-4 Cornhill St, IP33 1BE, St Edmundsbury, United Kingdom

Pizza • Mexican • Chinese • Fast Food


"Yeah… no… we will not be returning. The cost for 2 adults was £37.80and it definitely was not worth it. When we first arrived, we should’ve paid attention to the red flag that there were only like 6 people eating. When we went to get food, there was barely any food in the warming containers… yes, they have probably about 30 containers, but almost all of them were empty except a few vegetables and sauce. Mind you, this is 7:30pm… so we know we haven’t just missed a rush of people or they have been busy. We stayed for an hour and just about no new food came out. Containers remained bare and all they did was replace noodle. The ribs were too tough to chew, the mussels were so fishy (I feel unwell from the thought), the peppered chicken made my jaw hurt from how tough it was, and this is like getting 1 piece of each item because there was so little food. Then, we got to dessert. I do not know If I have ever seen a more depressing dessert display; the “cakes” are divided into small containers and resemble a little sliver. They looked dry beyond belief. So, my partner and I just decided to get ice cream from the machine. And that ice cream was the best part of our meal! Yeah, we will not be returning. I feel like I was robbed of almost £40 because I would’ve gotten more food at McDonald’s for what I paid- and it would have been better quality. Very VERY disappointed."

The Woolpack, Fornham St Martin

The Woolpack, Fornham St Martin

The Street, IP31 1SW, St Edmundsbury, United Kingdom

Pubs • Full • Steak • Lunch


"I just wanted to write a review because I used to work at this pub for a couple of months and this is what I have to say about this place. A little background so I applied to work for the boosh bar (the owner of the pub owns the cocktail bar in bury) and whilst I had my interview they asked if I would like to work at the woolpack to get some bar experience. So I said yes and this started the worst experience of my life. First of, the landlord Graham, is the rudest man I have ever met in my entire life, whilst I was working he belittled me in ear shot of guests which max me feel so uncomfortable and frankly like a peasant. When I wasn’t working the landowner would message me on days that I wasn’t working, asking me about my during the morning and evening, trying to discuss topics of conversation which were very inappropriate and not to do with work at all. Such topics as did I have a partner and if we were happy, if my home life was good and wanted to know more than what was exceptable. Whilst still working, I put on a brave face and still went in, but was treated like rubbish the whole shift and could not do anything right in his eyes. The customers who came in were lovely and I enjoyed talking to them when I had time when the landlord wasn’t rushing me around everywhere whilst he stood behind the bar thinking he was the bees knees. I finally left after a couple months of this, I then heard that after I left lots of other people who have worked here have been through the same thing so it wasn’t a one off. Please do not work here if you are looking for a job, there are better places to work and avoid this place at all costs."

Frankie And Benny's, Bury St Edmunds

Frankie And Benny's, Bury St Edmunds

Parkway Bury St, IP33 3BA, St Edmundsbury, United Kingdom

Kebab • Pizza • Mexican • Fast Food


"Booked online for 6 of us for a birthday meal for my son. Was met by a lady who was chewing gum (not acceptable in a restaurant front of house position) and was not particularly happy (waitress1) She said that there was a wait on food even though we had booked due to people wanting takeaways. We ordered drinks with another lady (waitress 2) who was very pleasant and she bought them to the table. She was followed by waitress 1 with the same drinks who made a point of telling us that waitress 2 had not ticked off that she had served the drinks, (in my opinion this belittling situation was very unnecessary). Even my 17 year old son said it was unfair on waitress 2. We ordered our food with waitress 2. Our food was delivered by waitress 1 and one of the dishes was incorrect. There was no apology and she said she would rectify the error, I waited for a long time for my meal, in fact, some of our group had just about finished their meal before it arrived. The meal was still missing the dressing that I had originally asked for. I was then told that they did not have the dressing that I was originally offered. Waitress 1 came over and asked if all was ok. I explained that we weren’t happy. Waitress 1 offered to take my meal off the bill. We went to the reception area to pay with waitress 3 who was lovely. She presented me with the bill which had my meal removed. Waitress 1 then came over and belittled waitress 3 saying she’d got the wrong bill for us. In fact, she had got the right copy. Waitress 3 appeared to be embarrassed by Waitress 1 behaviour. I paid and we left to have our dessert in a different place. Very disappointing for my sons birthday and we will not be going back. The restaurant was clearly understaffed and my overall opinion was poor customer service which was predominantly 1 member of staff"

Gastrono-me

Gastrono-me

2 St Johns Street, IP33 1UN, St Edmundsbury, United Kingdom

Pizza • Cafés • Seafood • Mexican


"Brunch with my husband we booked a table, turned up right on time and ordered straight away. Had to wait just over half an hour for 2 coffees and a further 20 mins for our food. Hubby wanted the breakfast bagel without eggs...he doesn't...eat eggs. They refused to do it without as it wouldn't be a tower' he really didn't mind if it was all flat on the plate but still they refused. I ordered a vegetarian breakfast burrito with halloumi. Food arrived. While hubby was busy dismantling his dish to remove the egg (a square of very processed egg custard type stuff) I discovered what looked like meat in my breakfast burrito. There was no mozzarella, scrambled egg, halloumi, sour cream etc... it was just boiled salad potatoes, potato crochets and meaty looking stuff in a sloppy tomato sauce. I mentioned this to the waitress who said I'll check'. She took my dish away and came back saying it says vegetarian on the ticket'. So I asked what the meaty looking stuff was. I'll check' came the reply. Back to the kitchen with my meal. She returned to tell me that it was veggie sausage. I pointed out that sausage isn't mentioned on the menu and there was no halloumi. She said I'll check' and my food went away to the kitchen for a third time. This time when she came back she plonked it on the table and said it's definitely vegetarian' and walked away. She came back a few minutes later with a saucer of Halloumi. The food was disgusting and not what I had ordered. I was not offered a replacement or refund by the waitress. Then I went to use the toilets while my hubby got the bill as we were keen to get out of there by this point. Toilets were another issue! Turns out that they have a water pressure issue and there is no running water to wash hands in the cloakrooms!! So I can only assume that none of the staff had washed their hands before handling/serving our food. When I got back to the table hubby said that the manageress had been over (after we'd asked for the bill and were ready to leave) to see if I wanted a replacement meal. Considering we had already waited 50 minutes for our food in the first place we weren't going to prolong this bad experience any further. So he just paid the bill and we left. The didn't remove my meal from the bill. If you are looking for a good brunch in town try Edmundos, Wrights, Cafe Kottani or Bills for a much better experience. We definitely won't be returning to Gastono-me any time soon."