Frankie And Bennys, Bury St. Edmunds

Parkway Bury St, IP33 3BA, St Edmundsbury, United Kingdom

🛍 Kebab, Pizza, Mexican, Fast Food

3.7 💬 3256 Reviews
Frankie And Bennys, Bury St. Edmunds

Phone: +441284748000,+441284723400

Address: Parkway Bury St, IP33 3BA, St Edmundsbury, United Kingdom

City: St Edmundsbury

Menu Dishes: 35

Reviews: 3256

Website: https://www.frankieandbennys.com/restaurants/east-of-england/bury-st-edmunds/bury-st-edmunds

"Booked online for 6 of us for a birthday meal for my son. Was met by a lady who was chewing gum (not acceptable in a restaurant front of house position) and was not particularly happy (waitress1) She said that there was a wait on food even though we had booked due to people wanting takeaways. We ordered drinks with another lady (waitress 2) who was very pleasant and she bought them to the table. She was followed by waitress 1 with the same drinks who made a point of telling us that waitress 2 had not ticked off that she had served the drinks, (in my opinion this belittling situation was very unnecessary). Even my 17 year old son said it was unfair on waitress 2. We ordered our food with waitress 2. Our food was delivered by waitress 1 and one of the dishes was incorrect. There was no apology and she said she would rectify the error, I waited for a long time for my meal, in fact, some of our group had just about finished their meal before it arrived. The meal was still missing the dressing that I had originally asked for. I was then told that they did not have the dressing that I was originally offered. Waitress 1 came over and asked if all was ok. I explained that we weren’t happy. Waitress 1 offered to take my meal off the bill. We went to the reception area to pay with waitress 3 who was lovely. She presented me with the bill which had my meal removed. Waitress 1 then came over and belittled waitress 3 saying she’d got the wrong bill for us. In fact, she had got the right copy. Waitress 3 appeared to be embarrassed by Waitress 1 behaviour. I paid and we left to have our dessert in a different place. Very disappointing for my sons birthday and we will not be going back. The restaurant was clearly understaffed and my overall opinion was poor customer service which was predominantly 1 member of staff"

Full menu - 35 options

All prices are estimates on menu.

Starters

Dessert

Entrées

Bread & Nibbles

Calzone

Al Forno*

Meat & Fish

Main Courses

Seafood

Small Plates

Salads

Salad

Main Course

Salads And Bowls

Appetizer

Pizza

Meat Dishes

Thursday - Pasta Factory

Pasta

Filled Pasta

Fettuccine

User User

We were a party of 11 on 6th August. The service by Ryan was outstanding. The food was excellent. All round brilliant evening

Address

Show Map

Reviews

SophieEsx
SophieEsx

Food was lovely and quick. Drinks were amazing. We had an amazing waiter Ryan who was cracking jokes and made us feel very looked after. Would deffo come back again just to be served by him!


Isobel
Isobel

Ryan is a amazing server full of charisma and a welcoming personality. This has become some what of a regular treat each month and we can't recommend this place enough. Also we have a friend who is gf and its well catered towards that !


User
User

Stopped here once during our 3 years in the UK and had a good experience. The food was similar to American food or a diner restaurant. Nothing amazing, but okay food and friendly service. Would not make a trip just for this place, but would eat here again. View menu


User
User

Fantastic experience overall. Our waiter was friendly, efficient, and made sure we were well taken care of during our meal. The food was delicious, especially the perfectly cooked steak. I would highly suggest dining here, especially if you plan on going to the cinema afterwards - you can get 30% off your bill with a ticket. Highly recommended!


User
User

We stopped by with the family after going to the movies and were pleased with everything. The food was delicious and we received a discount for showing our cinema tickets, so the price was reasonable. The service we received was exceptional, especially from our server Ryan who was quick and efficient. He was friendly and engaging with the kids, making them feel comfortable. Our son, who has autism and usually doesn't interact with strangers, now wants to go back to see his new friend. I would definitely recommend this restaurant, especially for families with children who have special needs.


Spakosaurus
Spakosaurus

After having an absolutely awful experience in another restaurant in town (byron burger, where we walked out after 40mins of being forgotten about by our server) we popped into frankie and bennys instead and were greeted by our server Ryan. Genuinely the happiest server we have had. He was super informative with foods that weren't avaliable and menu options for us and very attentive to the customers within his section. We even saw him high five and joke with a child in the table opposite ours. Honestly the best customer experience I have ever had in a food establishment and you can tell that he enjoys his job! Thank you for saving me from a hangry fiancee frankie and bennys View menu


TheVeganBrennan
TheVeganBrennan

Ryan provided us with excellent service during our visit, adding his witty sense of humor and friendly demeanor to our experience. He was incredibly professional, welcoming, and paid great attention to detail. Unfortunately, Frankie and Benny's in Bury St Edmunds will be closing down, so we were fortunate to have had the opportunity to dine there for the first and last time. The food, atmosphere, and service were all top-notch. Despite some food shortages, I was still able to enjoy a delicious vegan meal from the menu, including vegan garlic bread with vegan cheese, garlic broccoli, and a spicy Arrabbiata dish. Ryan, thank you for the wonderful experience and best of luck in your future ende...


User
User

We were greeted by a pleasant young lady who showed us to our table. A young gentleman came and took our order but he appeared nervous, uncomfortable and kept a fair distance from the table. I clearly asked for a Vegan Dog ordered and a Classic Dog both with Fries. Our pots of teas arrived but my cup contained dust and a dead insect in it so I took this back to the waiter and was given a clean one. We then realised we had not been given sugar but luckily I had two sachets in my bag because I didn’t feel like hassling the waiter again. We then noticed when pouring milk from our small milk jugs that they had not been cleaned properly from previous usage. Our food arrived by a waitress, not the...


User
User

Booked online for 6 of us for a birthday meal for my son. Was met by a lady who was chewing gum (not acceptable in a restaurant front of house position) and was not particularly happy (waitress1) She said that there was a wait on food even though we had booked due to people wanting takeaways. We ordered drinks with another lady (waitress 2) who was very pleasant and she bought them to the table. She was followed by waitress 1 with the same drinks who made a point of telling us that waitress 2 had not ticked off that she had served the drinks, (in my opinion this belittling situation was very unnecessary). Even my 17 year old son said it was unfair on waitress 2. We ordered our food with wait... View menu

Categories

  • Kebab Savor our delicious kebabs, expertly grilled and bursting with flavor. Choose from a variety of meats and vibrant spices, served with fresh sides. Perfect for a satisfying and flavorful meal.
  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time. View menu
  • Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate!
  • Fast Food Enjoy a variety of quick and delicious meals perfect for on-the-go dining. From juicy burgers and crispy fries to refreshing drinks, our fast food menu satisfies your cravings with speedy service and irresistible flavors.

Amenities

  • Visa Card
  • Mastercard
  • menu
  • Late Night
  • menu
  • Reservations

Similar Restaurants

Amigos Mexican Bury St Edmunds

Amigos Mexican Bury St Edmunds

First Floor, 35-36Brentgovel St, Bury St Edmunds, IP331EA, IP33 1EA, bury-st-edmunds, United Kingdom

Menu • Pizza • Kebab • Steak • Mexican


"Was excited to visit for the first time after seeing the award wins for best Mexican in the local news. Looking online the menu looked good so made a booking for 17:30 on a Thursday. On arrival we were seated quickly. The ambiance in the venue is very nice, with real lit candles on each table and twinkly lights up in the beams of the ceiling. I did need to move the candle to the side however as I couldn’t see my partner past it as it was in our eye line. The candle holder is also an old tequila bottle, which is a nice touch but takes a lot of space up on the table. On opening the menu, I noticed it was sticky. Which wasn’t the nicest. As the room is relatively dark I was unable to tell if this was old food or if they’d wiped the menu’s down, but it does make you a little wary. It took a while for the waitress assigned to our section to then come around to take our order. So we ordered drinks and our food at the same time. While waiting for the food to arrive my partner who has type one diabetes was trying to access the internet to look up carb info, unfortunately we noticed that we couldn’t get any signal so asked for the Wi-Fi code. We were brought around the password from the actual Wi-Fi router which contained password but it has been badly scratched so we couldn’t get it to work. Only a small thing to note should you need access to the internet at all during your visit. When the starters arrived I had the taquitos, pork. I have a gluten allergy and stipulated this when ordering but when the starters were brought out there was no indication on the plating that it was gluten free or any second mentioning from the waiting staff. Nether the less, they looked like corn being a yellow colour so proceeded to eat them, and I have to say they were delicious and I would have happily had a new more as a main course. The calamari my partner described as “umm, good, tasty”. Not long after we finished our starters the mains were brought out. I’m my opinion there wasn’t a big enough gap between the starter and the main. As soon as one plate was cleared, the next arrived. My partner ordered the prawn burrito and described it burrito as “Far too big, Far too cheesy, the prawns lacked something. Because it was so cheesy it was quite fatty and greasy and needed something to cut through it all.” He only ate half of it and on clearing the plates away we were offered to take it home but we declined, we made a point on the large portion and the waiter said “yeah, we feed a lot of Americans here”. My dads American and he wouldn’t have eaten the whole burrito. I ordered the chicken and steak fajitas. The steak was cooked nicely but I found it quite tough. The chicken was over cooked and a little dry. However again the portion size was huge and I was unable to eat it all. There was also not enough room on the table for all of the bits, so I had to rest the foiled wraps on my leg. Again I ordered a gluten free option but there was no mention of this when it arrived and this time the wraps were a lighter whiter colour, which caused me concern. In the end I didn’t eat the wraps because they were the same colour as the burrito wrap and as no indication they were gluten free it caused me some anxiety. Getting attention if the waiting staff to double check was difficult so I just left them to the side and ate the meat veg on their own. The couple wraps I did eat I have to say we’re not the nicest. They were quite tough and at the same time tasted undercooked, like there was some raw taste to them. I wouldn’t order it again. Drink wise I ordered the pina colada and again probably wouldn’t order it again. Though there was nothing overly wrong with it, I’ve just had better. Overall, it was just over £60 for two starters, two mains and two alcoholic drinks. I don’t think that’s particularly bad value given the absolute huge portion sizes. It might be worth Amigos offering a small medium large option at different price points so those who don’t want giant burritos fajitas can get the smaller options at a lower value. Amigos might also end up taking more as there was no chance we’d have been able to eat a desert, however if the main had been more appropriately portioned then we likely would have had one. However, in terms of the allergens. It’s great that they offer gluten free alternatives, however please introduce a GF sticker for the plates or get waiting staff to say “Gluten free Fajitas” when serving. It just helps to eliminate any fear that there may have been a mistake in the kitchen and helps diners with allergies to relax and feel more comfortable. As things stand. We wouldn’t return for what we had above. However, there was a good atmosphere in there and I’d possibly return as a place to have a few drinks and share some nachos, just not for a sit down meal."