Whitebait
Frankie And Benny's, Bury St Edmunds

Frankie And Benny's, Bury St Edmunds

Parkway Bury St, IP33 3BA, St Edmundsbury, United Kingdom

Kebab • Pizza • Mexican • Fast Food


"Booked online for 6 of us for a birthday meal for my son. Was met by a lady who was chewing gum (not acceptable in a restaurant front of house position) and was not particularly happy (waitress1) She said that there was a wait on food even though we had booked due to people wanting takeaways. We ordered drinks with another lady (waitress 2) who was very pleasant and she bought them to the table. She was followed by waitress 1 with the same drinks who made a point of telling us that waitress 2 had not ticked off that she had served the drinks, (in my opinion this belittling situation was very unnecessary). Even my 17 year old son said it was unfair on waitress 2. We ordered our food with waitress 2. Our food was delivered by waitress 1 and one of the dishes was incorrect. There was no apology and she said she would rectify the error, I waited for a long time for my meal, in fact, some of our group had just about finished their meal before it arrived. The meal was still missing the dressing that I had originally asked for. I was then told that they did not have the dressing that I was originally offered. Waitress 1 came over and asked if all was ok. I explained that we weren’t happy. Waitress 1 offered to take my meal off the bill. We went to the reception area to pay with waitress 3 who was lovely. She presented me with the bill which had my meal removed. Waitress 1 then came over and belittled waitress 3 saying she’d got the wrong bill for us. In fact, she had got the right copy. Waitress 3 appeared to be embarrassed by Waitress 1 behaviour. I paid and we left to have our dessert in a different place. Very disappointing for my sons birthday and we will not be going back. The restaurant was clearly understaffed and my overall opinion was poor customer service which was predominantly 1 member of staff"

The White Hart

The White Hart

The White Hart London Road Overton, Hampshire RG25 3NW, Basingstoke and Deane, United Kingdom

Fish • Hotels • Cheese • British


"I have to say this is the only time I have visited where I haven’t been satisfied It took ages for our order to be take for drinks when they eventually did take our drinks order we jumped at the chance and ordered our food. The starter arrived which was a sharing Camembert and we were not offered side plates which meant there was lots of cheese over the table after we had finished The food was ok I have no complaints there but after our plates were cleared for the main they did nor ask us to see the dessert menu or asked if we would like anything else. We waited and waited thinking that she would come back and we tried to get their attention without shouting by this time she had cleared the table next to us was being cleared and she immediately offered them the dessert menu. After half an hour of waiting to see the menu my fiancÃe had to walk up to the staff in the other room and ask for the bill because we weren’t going to be ordering desserts after having to wait. They were very apologetic but by this time it was too late. As myself and my partner don’t get to go on dates very often it ruined our one night out Service is everything in any establishment whether you’re eating pub grub or Michelin star food it’s not difficult to give great service and be attentive but when you clearly have wait staff who really clearly don’t want to be there it really shows I’m hoping this isn’t a regular occurrence but we won’t be going back for a little while."