Minestrone Soup Minestrone Soup

Minestrone Soup: Hearty Italian vegetable soup with beans, tomatoes, pasta, and herbs.

Frankie And Benny's, Bury St Edmunds

Frankie And Benny's, Bury St Edmunds

Parkway Bury St, IP33 3BA, St Edmundsbury, United Kingdom

Kebab • Pizza • Mexican • Fast Food


"Booked online for 6 of us for a birthday meal for my son. Was met by a lady who was chewing gum (not acceptable in a restaurant front of house position) and was not particularly happy (waitress1) She said that there was a wait on food even though we had booked due to people wanting takeaways. We ordered drinks with another lady (waitress 2) who was very pleasant and she bought them to the table. She was followed by waitress 1 with the same drinks who made a point of telling us that waitress 2 had not ticked off that she had served the drinks, (in my opinion this belittling situation was very unnecessary). Even my 17 year old son said it was unfair on waitress 2. We ordered our food with waitress 2. Our food was delivered by waitress 1 and one of the dishes was incorrect. There was no apology and she said she would rectify the error, I waited for a long time for my meal, in fact, some of our group had just about finished their meal before it arrived. The meal was still missing the dressing that I had originally asked for. I was then told that they did not have the dressing that I was originally offered. Waitress 1 came over and asked if all was ok. I explained that we weren’t happy. Waitress 1 offered to take my meal off the bill. We went to the reception area to pay with waitress 3 who was lovely. She presented me with the bill which had my meal removed. Waitress 1 then came over and belittled waitress 3 saying she’d got the wrong bill for us. In fact, she had got the right copy. Waitress 3 appeared to be embarrassed by Waitress 1 behaviour. I paid and we left to have our dessert in a different place. Very disappointing for my sons birthday and we will not be going back. The restaurant was clearly understaffed and my overall opinion was poor customer service which was predominantly 1 member of staff"

Cucina Cafe

Cucina Cafe

Unit 3j-3k Belvedere Road, SE1 7GH, Lambeth, United Kingdom

Cafés • Pizza • Pasta • Asiatic


"We visited on Saturday, the night before the marathon. We booked a table. Came in, seen it was busy, so thought this is going to be good. We were seated late which was fine, no problem. We sat next to another couple, (tables were close) we ordered some drinks then our meal. Drinks arrived on our table, weren’t ours, it was the next table. We waited an hour for our starters, tables were coming in and getting served. A table of 6/8 came in and got their starter and mains before us. There was a lot of cross words at the boy in the hair band which I thought he was doing all the work and was very kind if I am honest. Garlic bread came was so dry. They kept going by saying have you eaten? Have you ordered? Have you had mains? Our mains came out an hour later and they didn’t know who it was for. The table next to us actually had to point out it was our food they heard our order. Being a restaurant manager I would like to say… 1. Don’t argue or talk to staff badly, anywhere, but especially not on the floor, I actually think it was maybe husband and wife, it’s not good in front of customers and I know it’s hard and frustrating work, but I don’t even think any of the customers were being rude, the people I heard ask where food was were all being polite. 2. We understand it was busy and every business needs money but don’t take in more people than you should. 3. When you sneeze please do it into your arm and not your hands then don’t wash them, I genuinely couldn’t believe it, hygiene is huge, especially in catering. I’m genuinely shocked I still ate my food after the person touched my plate later on. as they didn’t go anywhere near a sink or a sanitizer. Our mains were lovely. I hope the famous athlete who was in the restaurant at the same time got his food on time and amazing service. But, I do genuinely believe on a normal busy night this restaurant would be fine, just a few tweaks needed. 2 stars lost due to my hygiene comment and how they were openly arguing with one another."