"This is an open and honest review from dining there tonight on 16/03/2024. After arriving at 5pm for opening, the restaurant was not open until 17:15pm. Once inside we were pointed to a table near the window and given the menu. To note the restaurant was freezing the whole time we were there. After 10 minutes we were asked would we like drinks. We ordered two cokes which were served warm and nearly flat. Despite having previously ordered takeaways from here over the years and never had a problem, I purposely chose to dine inside to celebrate my birthday; although this was a huge mistake after tonight’s poor service from the moment we arrived to leaving. After we got the drinks it took a further 15minutes before we were asked to order our food (more waiting around) finally we placed our order and when the starters came out, I had ordered meat samosas and my partner ordered onion bhaji’s. I took one bite into the meat samosa which was stone cold and freezing, which was served to me not cooked throughout. I told the waitress who apologised and took them away. After another 5 minutes they gave me fresh samosas which were pipping hot. In addition portion size is lacking and for the price isn’t worth it for both samosas onion bhaji’s. Equally, two customers waiting for takeaways were served their food before we had been given are main dishes although, we had been there since opening. Once we finished our starters we waited over 1 hour for our food to come out. Therefore we were just about to leave the restaurant due to the lack of service. The atmosphere was dreadful and they don’t approach your table to ask if you would like drinks or anything, or to address the fact you’ve been in there for over an hour and yet still waiting for food. To add to this terrible experience they then took mine and my partners unfinished drinks of the table, which we had to ask for our drinks back. Which in any other restaurant they would have apologised and given new ones back, not ones which were taken away out of sight. No discounts given for a spoilt birthday meal and all which add to this poor dining experience. I will never order from here again. Especially once the main dishes were served the children korma did not look cooked properly. I will report back if I get food poisoning. If you want to waste money on small portion sizes, no decent atmosphere, terrible service, terrible cold food and have to wait a ridiculous amount of time for your drinks and food, I would think again. This is not the 5 star dining experience expected and doesn’t justify the service I received tonight. Waste of money and shouldn’t have paid. If I could give it NO stars I would have."
