"We visited Heritage on Saturday 30th August and between the environment, the waiting staff and the fact someone burned my partner (and threw his curry over him), it was a horrible experience. When we arrived, around 8.30, there was already a large table (maybe c.20 people) having been served and we took a seat across the restaurant from them. These people proceeded to scream and yell, clapping loudly and cheering like a football match for the entire time we were there. The waitress who took our order was blunt, unfriendly and looked miserable. But I honestly don’t blame her because the environment was incredibly difficult to enjoy. We got our flat, warm drinks well after the popadoms had arrived at the table and, despite the staff and the environment, the food was very nice. When our mains came, the waiter dropped a bowl of Korma, throwing it all over my partner and the table. The waiter was apologetic, and I understand that accidents happen. However, offering an open pot of sudocrem for the burn that had been left, and some napkins on the table for us to clean up, was not the way to handle this. Half the curry was on my partners shirt, a lot was mixed into my curry, we had to clean most of the table ourselves and Hassan didn’t even have the decency to ask if we were okay, never mind apologise or do anything to make it right. It felt that the table of 20 were much more of a priority (and probably friends of the owner since they were all taking pictures together), but I’m not sure why this allowed them to make other peoples experiences significantly less enjoyable. Or why Hassan was so busy ensuring their needs were taken care of, that he couldn’t even apologise for someone getting hurt as a result of his staff. I just wouldn’t go back again, the food was nice but it was not worth the experience at all."
