2 Courses
The Ambrette Canterbury

The Ambrette Canterbury

14-15 Beer Cart Lane, Canterbury, CT12NY, CT1 2NY, United Kingdom

Cafés • Kebab • Mexican • Fast Food


"No idea what happened on Monday, and still zero communication apart from the restaurant apart from the money spent being silently refunded yesterday. Completely bizarre experience. We pre-ordered a home delivery Valentine's Day meal a day early to make sure they weren't sold out on...the day. After the food hadn't arrived, we called the restaurant and after minutes of confusion on the other end was eventually told our food was out for delivery. minutes later and still nothing, we called again and a similar amount of confusion came from the other end, except this time ending with it's minutes away from you Another minutes pass and we call, the time being about and the phone just rings through. Again and again. They are literally not picking up the phone at this point. Occasionally it goes through to voicemail as presumably some other confused customer attempts to contact them only for the phone to keep ringing. Now, it's a busy day for restaurants, so of course some problems are to be expected. But why was there absolutely zero communication? What happened to the food? Why was nobody answering the phone for the rest of the evening? Was it a desperate order from management in the chaos of an over-booked restaurant? Why did we not even get a text or email to explain that our food was never going to arrive? Again, a simple we're sorry, we were really busy and your food got lost stolen eaten, here's your money back and we hope you'll give us another chance some day would've been frustrating but at least we could have moved on and found something else to eat. The food IS good, and we have enjoyed it many times over the years. But instead, absolutely no explanation was given, no apology, no way to even contact them to find out what was going on. Just us having to guess that it's never going to arrive so it's time to make other plans, at going on on Valentine's Day. Oh, they did send out a marketing e-mail today advertising Great Value Mid Week Meal Deals For Two No thanks."

Tummies Restaurant

Tummies Restaurant

5 Station Road Cippenham Slough, Berkshire SL1 6JJ, SL1 5QL, United Kingdom

Bars • Cafés • Steak • French


"A dreadful choice of restaurant for breakfast. Am local and have visited tummies for many years, and really rated their food highly, especially breakfast. However made a bad choice to visit Saturday morning for breakfast. Service very slow with rude unhelpful staff. Husband asked for a breakfast sandwich. It came with sausage, bacon and no egg. When he stated to waitress it should come with an egg, she decided arguing that a breakfast sandwich was just bacon and sausage, and was very reluctant to budge. We had to be very persistent that this was incorrect. She then offered to go to kitchen and ask. On her return, she simply said it had been forgotten and they would cook one if he likes !!! Wow !!! She then stated would you like me to get you one then !!! So took his plate back to kitchen, and had an egg put onto the now partially warm sausage and bacon. Bread was dry and all curled up. In all this time I still sat there with no spoon for my muesli and fruit. We had drank our coffee, before the food came to us. She then asked if everything was OK now, and I explained it wasn't and why it wasn't and I would like to see the manager, because it was all unacceptable. She never returned and we never had a visit from manager. Will never use tummies again. Don't make the same mistake as us. The restaurant has new management and it is definitely not for the better."

The Bull at Blackmore End

The Bull at Blackmore End

The Bull at Blackmore End Braintree, Essex CM7 4DD, United Kingdom

Beer • Pubs • English • American


"After waiting 20 minutes to be seated at our table in the restaurant my husband went to the bar to ask if we could be shown to our table. Ten minutes later the restaurant manager seated us and explained that they had some big parties in and one of their chefs had called in sick so service was 'dragging a bit '. We chose our food from the menu and waited for a waitress to come and take our order, which didn 't happen for another half an hour. Just as we were considering leaving, the waitress came and took our order finally, an hour after our booking time. Our first course arrived around 20 mins later (nearly half past nine) and the soup was very nice. When we asked if it came with bread, we were told no as it had croutons in it. I asked if we could have some bread anyway and the waitress reluctantly got us some. However, eating a first course at 9.30pm just seemed too late so by the time our main course came out at 9.50pm we just wanted to quickly eat it and get home as it was late and we had babysitters to get back for. We therefore asked for the bill as soon as the main course was finished and left. I understand some nights are busy and it cannot be helped if the chef is unwell but what I do object to is the attitude of staff, who really didn 't seem too bothered about serving us or making the experience a positive one. If somebody had told us on arrival that there would probably be an hour 's wait to order our food, we would have understood and we would have had the choice to wait or go elsewhere but being told that service was slightly 'dragging ' was nowhere near the truth. It was very delayed indeed. A simple gesture such as a complimentary drink and some snacks to keep customers happy while they were kept waiting would have been all that was needed. Nothing was taken off of our bill as a good will gesture for all the time wasted and there was no apology when we paid. All in all it left a bad taste in our mouths and we will not be returning."