"I used to go here on occasion; they have a couple of friendly staff a lady called Liz in particular who is charming but sour managers and really bad service from some staff who can't understand your orders and then can't be bothered when they screw it up. it seems like, whatever, we'll muddle through (realizing that this is fast food, but it's still £8 of my money). Never again after the last order that was totally not what I wanted and the manager had the gall to say that maybe it was the way I spoke! I'm a native speaker of English, for heaven sake, I was speaking English, although he then tried to get me to replace the burger and I was like, so you can chuck food away (as they did on previous wrong orders, under these circumstances for o many, now wasteful). I've eaten BK in America, Indonesia, Singapore, many places, but this is the one that made me decide, nope, never again (which is probably a good thing forme and my sizeable girth)."