"Yesterday afternoon, I visited The Orange Pub for the first time. It had been on my list for a while due to all the great things I’d heard about their food. Unfortunately, the poor service has left me unwilling to return. Our group of six was served by a waitress who, despite not using a notepad to take orders, managed to get one of the drink orders wrong in the first round, though she did apologize for it. When it came to the main course, she still didn't write anything down. Five people at our table received their meals, while I waited around 20 minutes for mine. When the waitress eventually approached, she informed me that I would have to wait even longer. I asked how much longer, but instead of answering, she walked away. Later, she asked my tablemates what I had ordered—while I was in the bathroom—clearly forgetting my meal, which could’ve been avoided if she had just used a notepad. A friend had to ask about my food again as I continued waiting. Despite knowing she had forgotten my order, the waitress only apologized to my friend, who had raised the issue, not to me directly. The constant uncertainty around my meal became a major distraction throughout lunch. Half the time I watched five people eat, and the other half, they watched me. The experience was frustrating and completely avoidable. The staff handled the situation poorly, and I never received a direct apology or any gesture, like a snack or drink, to make up for the delay. It's such a shame, because the food was fantastic."
