"Me and my mum went to Pizza Hut as a one off treat as it was my Birthday and because we don’t live near to a Pizza Hut restaurant, we came all the way to Basingstoke for the sole reason to have a Pizza Hut...buffet, but was left disappointed with everything. We both understood due to restrictions in place at the time that their had to be some changes made and we tried and go with the flow, but our waiter who happened to be the manager didn’t explain the system well enough so we’re left confused for about minutes whilst we waited for him to notice we were trying to call him over and for him to explain, once he explained it better and were both left disappointed with their system, we went for it anyway. And had all available pizzas which was a joke because a opinion of pizzas isn’t good enough, one reason we like Pizza Hut is the salad bar, and to say we were underwhelmed with the options for salad is a bit of a understatement. Also had all the sides as we wanted to make the most of what we could, but the sides weren’t that great either. I also had a drink which was unlimited as so I was told I had to call him over for him to refill it, I was waiting ages and he had disappeared so yeah I know I shouldn’t have but I went up to thr machine and did it myself, He caught me and bassicly shouted at me ME for doing so. So we finished out pizzas, paid and got out of their. Not only was our food disappointing, manager was unhelpful but our waitress couldn’t of been more rude if she tried, her attitude when we asked for things like cutlery and to explain how the system worked was so poor. Their is no excuse for poor customer service, I’ve spend my whole life working in customer service and i know you should never treat a customer any less from perfect. Wasted journey, completely ruined my birthday treat, shall go to Reading or Bracknell next time."
