"We ordered a substantial amount of food on a Saturday evening. Was accepted, 40 minutes later I got a text to say my order had been cancelled. I called the shop to confirm this and the staff member assured me this was a mistake and took the first line of my address and number stating the food was out for delivery. 20 minutes later, no food I called again the same man was stating the food was not cancelled and still on its way. After raising that I would like to speak to a manager, the manager explained that my food was not coming and had indeed been cancelled. I was quite agitated at the fact other members of staff had lied and tried to get rid of me but telling me what I wanted to hear. When in reality if they had been honest and up front I could’ve ordered food from another restaurant. Very poor customer service and I will not order from here again , nor would I suggest friends of family too."
