"We have been going to Build-a-Burger for years because their buffalo chicken wings were absolutely amazing. I say were because we would never order them, or from here, again. We placed an order with them on JustEat. The delivery turned up and the wings were simply breaded with no sauce, completely different from the dozens of times we have gotten them before. They were also lesser quality chicken. Assuming a mistake had been made, we tried ringing but the line was cut so we drove over there to show them the 40 buffalo wings that were clearly not buffalo wings or what they usually sell. My friend went in with them and was greeted with confusion despite being told the issue. They took the wings through to the kitchen and came back after 15 minutes with newly cooked wings that were the exact same with no sauce again! My friend told them the issue again and the hostile chef came out to tell him that they always did them like this. I can assure you that Build-a-Burger have not and I think you need to Google buffalo wings . No apology, no offer of compensation, nothing except a terrible service. What they did do is send us on our way with these chicken wings with 8 polyester tubs of sauce, 6 hot and 2 BBQ, that we realised were all only quarter full when we got home and a tin of coke. Very strange experience, has Build-a-Burger changed ownership and all of their staff? Either way, we will not be back and we will be telling all our friends how badly downhill this place has went."
