"I was really looking forward to a special night out, but I have to say I was very disappointed. When I arrived at the restaurant, I was given two flyers offering a buy one, get one free drink deal from 1925. It was a struggle to find the restaurant in the dark, but once I did, I was greeted by a hostess and shown to my table. The restaurant was packed with a big Christmas party, which seemed to slow down the service. It took 25 minutes for our drinks to arrive, and the menu was much smaller than what was advertised online, which was a letdown. However, we did receive a gift bag with a Christmas card, candy, and more drink vouchers, which partially made up for the slow service. I tried to redeem one of the drink vouchers, only to be told that the promotion had ended at 1900, even though my dinner reservation was at 1930. The staff member then informed me that the restaurant had the right to change or remove promotions at any time. Overall, my mother-daughter trip to Newcastle was ruined by the disappointing experience, and I do not plan on returning. Plus, the restrooms were not well-maintained."
