Steak • European • American • Steakhouse
"We had made a reservation for 17:30 and received a confirmation email for the booking. We were looking quite forward to enjoying a meal there as we had heard that the restaurant had great food and service. Unfortunately the booking system had made a mistake and put our booking in for 11:00 instead of 17:30. The manager with glasses a short hair, refused to give us her name was extremely rude when handling this issue. We showed her our confirmation email and she completely disregarded it. The least she could have done is apologies for the mistake the system had made. She spoke to us as we were idiots. It is unacceptable to treat a customer this way. The place look really nice unfortunately with a manager like that, it reflects on the owners of the establishment. I will not be recommending this restaurant and will encourage friends not to go there. Rather go to Ask Italian where we had no booking but they happily accommodated us and their food and service is great."
