"my wife Placed an order for a very bery Cherry sundae and a tripple chocolate fudge cake at 9pm on Tuesday 3rd October2023 through justeat. this was never delivered, instead it was cancelled and we did not know about it until just before 10pm on the 4th October 2023. I find this extremely disappointing, not to mention unprofessional it should not take a full hour to deliver chilled and frozen products to customers only 1.5 miles from the kaspas didcot icecream parlour. neither should it take an hour to let the customer know their order was Not fulfilled. Kaspas forgot rules 1 and 2 in retail, give the customer what they asked for or if they are unable to fulfill an order notify the customer so they can collect their order..clearly Kaspas failed in both regards and if they do this with all their customers who order online then they may loose customers and business.Nd receive bad reviews!!!!!!!!!!!!!!!!"
