"This was booked as a contract to help a friend who had a medical diagnosis that was not expected. The Crowne Plazza Hotel Reading, restaurant staff first said we have no booking and tried to show us back to the exit. We asked him to check again, he refused and said we had made a mistake and went away. We talked to the reception that had no question finding our booking that was made only today. Re confirmation of participation was made today after receiving email, asked me to do this. Booking made 3-4 days ago reception offered a free drink while something was rusted!. 30 minutes later sat on a table in a thorough farewell outside the main restaurant area. Eating was bad, served with tea in huge builder cups. No one checked the quality of food. On demand to pay bill and name of the hotel manager, restaurant-manger appeared and said he would take 20% off the bill. The fee of £25 pp, but for x 2 was calculated £40 was not a good value for money. The attitude of the restaurant staff was very unprofessional and welcoming. The restaurant and the foyer area were not busy at the time of this visit. Finally, the name and email address of the hotel manager had. Restaurant Manager is unhappy about giving me this information as I have already given you a discount Madam President! Unfortunately a very bad experience from beginning to end."
